Privacy policy

Last updated: October 29, 2025

1. Who we are

SBM Glazing Ltd (“we”, “us”, “our”) manufactures and installs aluminium and PVC windows and doors from our factory and offices in Buckinghamshire, with services provided nationwide in the UK (sbmglazing.com).

2. Information we collect

a. Personal information you provide voluntarily

  • Contact details: name, email, phone (via contact forms or quote requests)

  • Property details: address, project specifications (e.g., window or door dimensions, style preferences)

b. Automatically collected data

  • Device and browser info (IP address, cookies, visit timestamps) to operate the site, improve user experience, and analyze trends

3. How we use your information

  • To respond to enquiries and process quote requests

  • To provide and manage installations, including project planning

  • To communicate appointment details and updates

  • To analyse website usage trends and improve our services

4. Legal basis for processing (GDPR compliance)

  • Contract performance: necessary to fulfill jobs and installations

  • Legitimate interests: improving site performance, understanding service demand

  • Consent: collected via contact forms or newsletter sign-up (explicit opt-in)

5. Sharing your data

We do not sell your data. Data may be shared with:

  • Service providers (e.g., mailbox, CRM, analytics tools) bound by confidentiality

  • Third parties for legal compliance (e.g., responding to legal requests)

  • Successors or partners in case of a business sale or restructure

6. Cookies & tracking

We use cookies to:

  • Improve user experience (remember preferences, form data)

  • Track site usage and performance

Users can manage or disable cookies via browser settings.

7. Third-party services

We may use tools such as:

  • Analytics platforms (e.g., Google Analytics)

  • Email management systems (for quote notifications and optional newsletters)

These providers collect user data according to their own privacy policies—you can review them on their respective websites.

8. Your rights under GDPR and UK law

If you’re based in the UK or EU, you can:

  • Access your personal data

  • Correct, erase, or restrict its use

  • Object to processing or withdraw consent

  • Data portability (receive your data in a structured format)

To exercise your rights, please email – info@sbmglazing.com.

9. Data retention

We retain your personal data for as long as necessary to:

  • Complete installations and any follow-up

  • Meet legal obligations (e.g., tax, warranty claims)
    Typically, this is up to 7 years after project completion in line with UK standards.

10. Security

We implement industry-standard safeguards including:

  • Secure hosting and SSL encryption

  • Restricted access (employee need-to-know basis)

  • Periodic system security reviews

11. Children’s data

We do not knowingly collect information from individuals under the age of 16. If you believe we have personal data of a minor, contact us to have it deleted.

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted here with an updated “Last updated” date.

13. How to contact us

For questions, data requests, or complaints, you can reach us at: